India set to ride the KPO wave: Report

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The market for KPO or Knowledge Process Outsourcing, which follows the success waves created by ITO (Information and Technology Outsourcing) in the 1980s and the BPO (Business Process Outsourcing) in the 1990s, is expected to touch $10-17 billion by 2010 and India is well poised to grab a major share of the market, a research paper released by the global audit, tax and advisory services group KPMG has revealed.

According to Zarrella, in financial services sector alone, the market for KPO is expected to touch $5 billion in the next 2-3 years and this form of outsourcing will extend to other industries in the near future.

"KPO may still only represent a small percentage of the total outsourcing market but, with the financial sector demonstrating just what it can be used for, I think that all of these numbers are set to increase exponentially," Zarrella said.

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